App / Casino
ace3365 is committed to handling your personal information with care. This policy explains what data we collect when you use our platform, how it is stored, and what choices you have — with access and eligibility depending on your local law and eligible regions.
When you open an account with us, we collect the information needed to verify your identity, process your deposits through Nagad, Upay, or Bank Transfer, and keep your account secure. This includes your name, contact details, payment method identifiers, and records of your activity on the platform. We do not sell your personal data to third parties. Data we hold is used strictly to operate your account, process transactions, and respond to your support requests. Where we work with third-party service providers — for example, payment processors handling your Nagad or Bank Transfer transactions — those providers operate under their own data agreements, and we require them to handle your information responsibly. Your data may be stored on servers outside Bangladesh; where that applies, we take steps to ensure appropriate protections are in place. This policy applies to all accounts registered on ace3365. If you have questions about how a specific piece of your data is used, you can reach our support team through the contact routes listed on this page. Access to our platform and the rights described here depend on your local law and eligible regions.
Understanding the boundaries of this policy helps you know where your data rights apply and where to look for additional terms.
This policy covers all data collected when you register, log in, or update your account on ace3365, including your email address, device information, and session activity.
Deposit and withdrawal records processed through Nagad, Upay, or Bank Transfer fall within this policy. Your payment method details are handled according to the terms of those payment providers as well.
Your browsing activity within the lobby — which game categories you open, how long you spend on a page — is collected as usage data and covered here. Game outcomes are recorded separately under our platform terms.
Links to external sites, third-party payment gateways, and any service not operated directly by ace3365 are outside the scope of this policy. We encourage you to read those providers' own privacy terms.
You have practical options when it comes to the personal data we hold on your account. You can request a summary of the information we have on file by contacting our support team through the live chat or email route published on the site. If any detail — such as your registered contact number or payment method label — is incorrect, you can ask us to correct it and we will update the record after verifying your identity. If you want to raise a question about how a specific piece of data is being used, our support team can escalate it to the relevant internal team. You also have the right to request that we delete your account data, subject to any legal or regulatory retention obligations that apply in your region. All requests are handled through the same support routes available to active account holders. Response times depend on the nature of the request; we aim to acknowledge every query and keep you informed of progress.
Contact support to request a summary of the personal data held on your account. Verification of your identity will be required before any records are shared.
If your registered name, contact details, or payment method information is wrong, raise a correction request through live chat or email and we will update it after confirming your identity.
For questions about how a specific piece of your data is used or stored, contact support and your query will be directed to the appropriate team for a clear response.
You may ask us to remove your account data. We will process this in line with any retention requirements that apply under local law and eligible region rules.
If you have a question about your data or this policy, use the contact routes published on ace3365. Our team handles privacy queries through the same channels available for account support.
Open the chat widget on ace3365 to speak with a support agent directly. This is the fastest route for account-related privacy questions.
Send your privacy query to the support email address listed on the Contact page of ace3365. Include your registered account details so we can locate your records.
The Help section of your signed-in account area contains published policy documents and guidance on submitting a formal data request.
We apply consistent data handling practices across all account activity on ace3365, from the moment you register to every transaction you make through Nagad, Upay, or Bank Transfer.
We use cookies to keep your session active, remember your account preferences, and understand how the lobby is used. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the site function for you.
Your account is protected by password authentication. We recommend using a strong, unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately through live chat.
We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. When retention periods expire, data is deleted or anonymised in line with our internal schedule.
We may update this policy when our practices change or when regulations require it. The current version is always published at ace3365/privacy-policy/. Continued use of the platform after an update means you have read the revised terms.
These are the questions we hear most often from account holders about how their data is handled on ace3365.
We collect your name, contact details, device information, and the payment method identifiers you use — such as your Nagad or Bank Transfer account reference. We also record your login activity and session data to keep your account secure.
We do not sell your data. We share it only with service providers who help us operate the platform — for example, payment processors handling Nagad or Upay transactions. Those providers are required to handle your information under their own data agreements.
Contact our support team through live chat or the email address on the Contact page of ace3365. After we verify your identity, we will provide a summary of the personal data held on your account.
Yes. You can submit a deletion request through our support team. We will process it in line with any retention obligations that apply under local law and eligible region rules. Some records may need to be kept for a defined period before deletion.
Payment transactions through Nagad, Upay, and Bank Transfer are processed via the respective payment providers, each of which operates its own security standards. We store only the reference details needed to match a transaction to your account, not full payment credentials.
Raise your concern through live chat or the support email listed on ace3365. If you are not satisfied with the response, you may also seek guidance from the relevant data protection authority in your eligible region, depending on local law.