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These terms and conditions set out the rules that apply when you open an account with ace3365 and use our platform — covering how your account works, what transactions are permitted, and what both sides are responsible for. Access to ace3365 depends on your local law and the eligible regions we serve.
When you create an account on ace3365, you enter into an agreement governed by these terms and conditions. They apply to every action you take on the platform — browsing the lobby, placing a wager, depositing through Nagad, Upay, or Bank Transfer, and contacting our support team. Read them before you start, because continuing to use the platform means you accept what is written here. These terms are written for the Bangladesh market and reflect how our platform operates for accounts registered in eligible regions. Whether access is lawful in your specific location is your responsibility to confirm under your local law. We do not make that determination for you, and nothing in these terms should be read as a guarantee that the platform is available or permitted where you are. We may update these terms when our services change or when regulatory requirements shift. When that happens, we will post the revised version on this page. Continuing to use your account after a revision is posted means you accept the updated terms. If you disagree with a change, the right step is to stop using the platform and contact support to close your account. Your Nagad, Upay, or Bank Transfer transaction history remains accessible in your account wallet regardless of whether you continue using the service.
Understanding exactly where these terms apply helps you know what is and is not governed by this policy.
These terms govern how you register, log in, and maintain your ace3365 account. They set out what we require from you at sign-up and what we may do if account conditions are not met, including suspension or closure.
Deposits and withdrawals processed through Nagad, Upay, or Bank Transfer fall within this policy. Transaction limits, processing steps, and wallet records are all subject to the conditions described here.
The games, live tables, and lobby content available on ace3365 are covered by these terms. Your right to access titles from studios in our lobby depends on your account standing and your eligible region.
Payment processors, game studios, and any external service you reach through our platform operate under their own terms. We are not responsible for how those third parties handle data or transactions on their own systems.
These terms are not only obligations — they also set out practical actions available to you as an account holder. You have the right to review your full transaction history inside your account wallet at any time, including every Nagad, Upay, and Bank Transfer record we hold. If any detail on your account — your registered name, contact address, or payment method — is incorrect, you can update it through the account settings page. Fields that cannot be self-edited are flagged there, and for those you raise a correction request through our support team. If you have a question about how a specific term applies to your account, you can put it to us in writing through the support routes published on this site. We will respond through the same channel. You also have the right to request account closure at any time; once submitted, we process the request and confirm the outcome to you directly. None of these rights require you to waive any other right you hold under applicable law in your eligible region.
Open your account wallet to see a full log of deposits, withdrawals, and transaction statuses. Every Nagad, Upay, and Bank Transfer entry is timestamped and available without contacting support.
Go to account settings to update contact information or payment details. Fields locked for security reasons are clearly marked; submit a support request to change those.
Send a written query through our published support routes if a term is unclear or you believe it has been applied incorrectly to your account. We respond through the same channel you used.
Submit a closure request through support at any time. We confirm the outcome in writing and retain your transaction records for the period required under our data retention policy.
If you need to raise a question, dispute, or correction request related to these terms and conditions, use the contact routes published on this site. We do not accept terms-related queries through unverified channels.
Open the chat widget on any page of the site to reach our support team directly. Use this route for account questions, transaction queries, and terms clarifications.
Send a written query to the support email address listed in your account area. Email is the recommended route for formal correction requests or disputes that need a written record.
The help section inside your signed-in account area covers common terms questions with published answers. Check there first before opening a new support request.
We take the handling of your account data and the application of these terms seriously. Here is how we approach the key areas.
We collect only the account and transaction data needed to operate your account and process payments through Nagad, Upay, and Bank Transfer. We do not sell your personal data to third parties outside the scope of payment processing.
Our site uses cookies to keep your session active and to understand how the lobby is used. You can review and adjust cookie preferences through the settings link in the site footer.
Your account is protected by the login credentials you set at registration. We recommend using a unique password and updating it if you suspect unauthorised access. Report any concern immediately through live chat or email support.
When these terms are updated, the revised version is posted on this page with the effective date. To request a change to your account data or to ask about retention periods, contact us through the support routes listed on this site.
Answers to the questions we hear most often about how these terms and conditions apply to your account.
These terms apply to accounts registered in eligible regions. Whether access to ace3365 is lawful in your specific location in Bangladesh is something you need to confirm under your local law. We do not make that determination on your behalf, and these terms do not override local legal requirements.
When we update these terms, the new version is posted on this page. Continuing to use your account after the update is posted means you accept the revised terms. If you do not agree, contact support to close your account before the change takes effect.
Yes. Your full transaction history — including every Nagad, Upay, and Bank Transfer record — is available inside your account wallet. You do not need to contact support to access it; it is visible in your signed-in account area at any time.
Go to account settings to update most details yourself. Fields that are locked for security or verification reasons are marked clearly. For those, submit a correction request through our email support route and we will handle it in writing.
Send a written query through our email support route or use live chat for an immediate response. For formal disputes, email is recommended because it creates a written record. We respond through the same channel you used to contact us.
Yes. Deposits and withdrawals processed through Nagad, Upay, and Bank Transfer are all within the scope of these terms. The transaction conditions, wallet records, and any limits that apply to those payment methods are governed by what is set out here.